Complaints Policy
How to raise a complaint about commercial door work, a quotation, or conduct at Charlotte Commercial Doors, what happens once it is raised, and the timescales that apply at each stage. It also covers work carried out under warranty, and what to do when the response is not satisfactory. It applies to work booked through this site in the Charlotte metro.
Last updated: August 8, 2026
- DOCUMENT
- Complaints Policy
- UPDATED
- August 8, 2026
- OPERATOR
- Charlotte Commercial Doors
Tell us first
Call (984) 388-6932 and ask for Wendell. Most problems on commercial door work are adjustment or specification issues and get resolved on a return visit.
What we will do
- Acknowledge the complaint when you raise it.
- Tell you who is dealing with it.
- Come back to you with a position rather than leaving it open.
- Say so plainly where we got it wrong, and put it right.
If it is not resolved
You are entitled to escalate to the relevant state licensing board or consumer protection office. We will not obstruct that, and the documentation from your job is available on request.
What we will never do
- Ask you to withdraw or amend a review.
- Offer a discount conditional on removing feedback.
- Make a resolution contingent on a non-disparagement term.
That practice is common enough in the trades that this section exists to say we do not do it.
Questions about this page
Queries about anything on this page go to Charlotte Commercial Doors on (984) 388-6932, or through the contact page.
Charlotte Commercial Doors markets commercial door installation services in the Charlotte metro. Work may be carried out by a partner contractor operating under a commercial arrangement with the site operator. See the referral and marketing disclosure.