Privacy Policy

Information that comes from you

Nearly all of it arrives during a conversation about an opening. In practice that means:

• A name and a number that reaches you.
• The site address where work is needed.
• What the opening is, roughly what it measures, and how it is behaving.
• Any history you offer about the building, the frame or the hardware.

On jobs where authority to instruct the work has to be established, that check happens on site and is recorded as a note. Documents shown for the purpose are looked at, not copied, scanned or filed.

What this site collects on its own

There is no newsletter signup and no account system on this site. The one place you can send typed details is the cost estimator, covered in the next section; nothing else you type here is collected. Standard server logs record the usual technical details of a request — IP address, browser type, the page requested and the time — which is how any web server works.

No advertising cookies and no cross-site tracking cookies are set. The call tracking described in the next section does set a first-party cookie, which records how you arrived at the site so a later call can be attributed to the right page. It is not shared with an advertising network. If analytics is added, this section gets updated before it goes live rather than after.

The cost estimator

The estimator works out its range in your browser. Your answers are not sent anywhere while you use it. If you choose to send them, the form transmits:

• Your answers about the opening, and the range they produce.
• Your name, phone number and email address, and anything optional you add: company, role, site address, timeline and notes.
• The page you first arrived on and the site that referred you, so we can tell which pages produce enquiries.

It is delivered by email to Charlotte Commercial Doors through an email delivery service, and passed to the partner contractor who would carry out the work, as the referral and marketing disclosure explains. It is used to answer that enquiry and nothing else, and is kept and deleted on the same terms as any other enquiry below.

Call tracking

The number displayed may be a tracking number that forwards to our line. Call tracking records the number you called from, the time and the duration, so we can tell which pages generate enquiries.

It does not record the content of your call unless you are told at the start of the call that it is being recorded.

What we do with it

Quote the work, carry it out, and keep a record of what was specified and fitted. Nothing else.

• We do not sell it.
• We do not add you to a marketing list you did not ask for.
• We do not share it with anyone who is not working on your job.

Where a job needs another trade — a licensed electrician, a fire alarm contractor, a mason — we share only what that trade needs to do their part.

How long it is kept

Job records are kept for as long as they are useful to you, which in this trade is years rather than months. A facilities manager asking in 2031 what was fitted in 2026 is a normal request and we would like to be able to answer it. Enquiries that never became work are cleared periodically.

What you can ask for

Ask us what we hold about you and we will tell you. Ask us to delete it and we will, subject to any records we are required to keep for tax or liability reasons. Call (984) 388-6932 or email snket@charlottecommercialdoors.com or tim@charlottecommercialdoors.com to make either request.